Returns & Refunds

1. Request a return within 30 days

Contact us within 30 days of receiving your order. Include your order number, the item and reason for returning it; attach photographs if it arrived damaged, faulty or incorrect. This store policy does not limit any mandatory withdrawal or defective-goods rights.

2. Item condition and exceptions

For a change-of-mind return, keep the item unused, with its tags and original packaging where available. These conditions do not remove your rights for faulty or incorrectly supplied goods. Customised, perishable, hygiene-sensitive or gift-card products may have specific restrictions where permitted by law; contact us before returning them. Sale status alone does not remove statutory rights.

Pack the item securely to prevent damage in transit. Use the original packaging where available, or a suitable protective box with adequate cushioning. Include all returned accessories and parts, together with a note stating your order number and the items being returned. Do not attach shipping labels directly to the product. Missing original packaging does not, by itself, remove statutory withdrawal or defective-goods rights.

3. Return instructions and address

Please contact us at CSlvtong@163.com before sending your return so we can provide the return instructions. Send return parcels to the following address:

This is the returns address, not our registered business address. We recommend a tracked service; keep your proof of postage.

4. Return shipping costs

For change-of-mind returns, the customer pays the direct return shipping and packaging costs, including where the original order qualified for free delivery. Return postage is not prepaid unless we expressly confirm otherwise. For faulty, damaged or incorrectly supplied goods, we bear return costs where required by applicable law; contact us for instructions. No restocking fee is charged.

5. Refund processing

After the return is received and inspected, we will email the approval or reason for rejection. Approved refunds go to the original payment method for the refundable amount actually paid. Payment providers typically take 3–5 business days after the refund is issued; processing can vary. Original delivery charges are refunded where required by law. Contact us if the provider’s stated processing period has passed.

6. Exchanges, cancellation and legal rights

Contact us for an exchange or cancellation as soon as possible. Cancellation may not be possible once an order has been dispatched. EU/EEA customers retain applicable statutory withdrawal and defective-goods rights; the store’s 30-day policy is additional to those rights. Where statutory withdrawal applies, legally required refund timing and standard-delivery refunds take precedence.